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Personal Finance Society
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Fact files | 31 Dec 2014
The Financial Ombudsman Service (FOS) provides a cost-effective and informal means of resolving financial services disputes, including those relating to general insurance. It can consider disputes between the insurer and the policyholder or between an intermediary and client, investigating compla...
Research | 03 Sep 2014
The FCA has published its final report on its general insurance add-ons market study. The report finds that the add-on mechanism has a clear impact on consumer behaviour and often affects consumers' decision-making, often providing a structural point of sale advantage. 
Research | 05 Nov 2012
Skills and talent are burning issues for businesses of all shapes and sizes, across all sections of the economy. Insurance is no different in that respect. Each year we survey our members in order to paint a picture of the skills situation within general insurance. This is the sixth year we...
Technical articles | 01 Jun 2010
The CII is joining forces with Marketforce and its Future of General Insurance conference...
Technical articles | 01 Jun 2008
In addition to providing financial protection in the event of death or ill health, most people also need to protect themselves and their property against other adverse events.  There are a number of personal insurance policies an individual can arrange to provide peace of mind.  I...
News items | 01 Nov 2011
This survey of consumer attitudes to general insurance was commissioned by the CII and undertaken by Lamb Consulting and Illuminas. It looks at consumer levels of trust in the insurance industry, their perceptions of insurers and how they value insurance.    
Lectures | 05 Oct 2004
Regulation and general insurance - introducing the new FSA regime. Lecture delivered by Sarah Wilson (Director, High Street Firms Division, Financial Services Authority) on 05 October 2004.
Lectures | 12 Feb 2004
UK general insurance companies - are their reserves too low or too high? Lecture delivered by Professor Stephen Diacon, Professor Paul Fenn, Chris O'Brien (Nottingham University Business School Centre for Risk and Insurance Studies) on 12 February 2004.
Lectures | 01 Feb 2018
In this Insurance Institute of London (IIL) accident lecture Nick Gibbons talked about the impact of the EU General Data Protection Regulations (GDPR) on the insurance industry both from the perspective of the sale of cyber insurance to customers, and in respect of insurers own compliance with th...
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