Important information - Upcoming maintenance: The CII will be undertaking work on our IT systems throughout the entire weekend of 12-14 October, as part of our strategy to better support our members and customers.
The work will mean that during this time there will be no access to the CII/PFS/SMP websites and learners will be unable to take exams, access RevisionMate, or make purchases on these days. We have spoken to all those who have booked to sit an exam on these days to advise them of what action they need to take. We apologise for any inconvenience caused.
Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
Customer Service (UK)
Head office
Personal Finance Society
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
Telephone service Mon to Fri: 9am – 5pm (GMT)
+44 (0)20 8530 0852
customer.serv@thepfs.org
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
Tell us what we're doing well or how we can do things better.
