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PFS launches Consumer Duty digital learning suite
Publication date:
04 October 2023
Last updated:
25 February 2025
The PFS and CII have launched a new Consumer Duty digital learning suite, adding to the extensive toolkit of resources already available to members to help them comply with the FCA regulations.
The suite has been developed with financial service experts and includes new courses and a diagnostic tool that provide practical insights and development strategies tailored to individual business needs. Two, in-person, Consumer Duty action planning workshops will also run in October to complement the launch.
The Overview of Consumer Duty Regulations course provides an introduction for personal finance professionals, with a comprehensive introduction to regulatory requirements for firms and employees.
The Spotlight: Consumer Duty Good Practice Examples course is designed for senior staff and leaders, providing greater depth and practical application of the regulations. It is designed to help finance professionals to embed and optimise any necessary practical and cultural changes using real-world examples of firms that have successfully aligned their processes with Consumer Duty standards.
The Spotlight: Consumer Duty Action Planning Process course offers a pragmatic framework for prioritising consumer-centricity, compiling evidence, and driving cultural shifts within teams and firms. This course is tailored for practitioners working in small firms and leaders of teams or departments in medium-sized firms.
The Consumer Duty Practice Diagnostic Tool is designed to identify weaknesses in implementation of Consumer Duty and is tailored to practitioners in small firms and leaders of teams or departments in medium-sized firms.
The PFS will run interactive, in-person Consumer Duty Action Planning Workshops on 19 and 25 October to develop understanding and provide practical ideas and advice to support those in the early stages of implementation.
Don MacIntyre, interim CEO for the PFS, said: “We are proud to introduce the Consumer Duty digital learning suite, which builds on the significant resources already developed by the PFS to meet business needs. I would encourage all finance professionals to identify and take the steps needed to drive our sector forward, embracing the positive shift in culture intended by the FCA with the introduction of its Consumer Duty regulations.”
In the addition to the new suite, the PFS Consumer Duty resources hub also includes:
- The Consumer Duty Good Practice Guide for Insurers
- The PFS Consumer Duty toolkit
- The ESG and Sustainable Investment Advice spotlight course
Registration and more information on the Consumer Duty digital learning suite can be found via this link.
