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Five minutes with...North London Insurance Group

Publication date:

20 November 2023

Last updated:

21 November 2023

In our next 5 minutes with feature, we catch up with Rachel Karn, Group Operations Officer at North London Insurance Group (NLIG). 

NLIG was first established in 1957 and rapidly established a reputation for delivering sound advice and robust insurance solutions. In 2006, NLIG was acquired by Tony McDonagh & Co Ltd, one of the largest independent brokers in the UK. 

Grab a cuppa and read on to see how they have been living the Chartered Ethos. 

How long has your firm been Chartered?  

7 months 

Why is Chartered status important to your business?  

NLIG Ltd are an Appointed Representative and wholly owned subsidiary of Tony McDonagh & Co Ltd. 

Like our principal we take huge pride in being professional and proficient in everything we do. 

What initiative has the organisation been involved in which has had a social impact/corporate social responsibility focus on?  

Like our principal, we have a varied approach to social responsibility. We are involved in many charity, wellbeing, and fund-raising events.  

Annually we take part in the Insurance Day of Giving in aid of The Insurance United Against Dementia. We also support the Insurance Charities Awareness Week as well as other events including Mental Health Awareness Week and Christmas Jumper Day   

We also support members of staff with their charitable events and get involved with local charities. 

How do you ensure your employees remain at the forefront of their profession?  

Being part of a group, we invest in our staff by sponsoring their qualification in all areas of the business. We also have a training and competence policy. Each member of staff has a Training Plan and we as a business will provide regular in-house training as well as external training.  

All members of staff have additional training tailored to their specific development needs or roles, which includes regulatory or legislative changes as well as new products entering the market. This is in addition to the standard training required each year to maintain their general competency. 

We find a reliable source for external training to be the events and webinars hosted by the Luton and Hertfordshire CII (Chartered Insurance Institute) of which I am President.  

Within the training plans we also include soft skills, mental health, and wellbeing elements. To support the latter, we have two trained Mental Health First Aiders and have installed the R;pple software on all PCs and laptops within the business. 

How have you implemented the CII (Chartered Insurance Institute) Code of Ethics into your business?  

The CII Code of Ethics is reinforced annually and embedded in our cultural values via our own code of conduct. 

What advice would you give a firm who is considering applying to become Chartered?  

It is definitely worth it! It provides many benefits not only for customers but your staff and business partners. It also celebrates our profession and builds trust. 

If you would like to learn more about Corporate Chartered status, visit our dedicated page.