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FCA market study: general insurance add-ons

Final report - July 2014

Publication date:

03 September 2014

Last updated:

22 September 2017

The FCA has published its final report on its general insurance add-ons market study. The report finds that the add-on mechanism has a clear impact on consumer behaviour and often affects consumers' decision-making, often providing a structural point of sale advantage. 

The FCA also found that many consumers are getting poor value not just from some add-on products but also from standalone purchases, as well as a lack of transparency and comparability about the value provided by general insurance products.

The FCA is working to design remedies and will consult on proposals later in 2014.

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This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.

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