FCA consultation: retirement reforms and guaranteed guidance
Response from the Chartered Insurance Institute
23 September 2014
22 September 2017
Policy and Public Affairs
The CII group's response to the FCA's consultation on retirement reforms and the guaranteed guidance (GG).
- We concur with the Financial Conduct Authority's (FCA) proposed standards. These are in line with what the CII proposed in its response to the original HM Treasury (HMT) consultation, and so we agree with the approach taken.
- We continue to emphasise the importance of training and expertise for those giving GG. Consumer research that we have recently undertaken indicates that those most likely to use this service score staff expertise as highly in importance to them as impartiality. So the Government and FCA should take this as seriously as it is taking impartiality.
- In relation to making customers aware of GG, although we agree with the general thrust of the proposed rule changes for firms' relations with customers, the Government needs to look more closely at how it can more efficiently influence consumer action through, for example, specially coloured official letters.
- We look forward to further detail on the Government's plans for accrediting its delivery partners, particularly those organisations beyond the Money Advice Service (MAS) and the Pensions Advisory Service (TPAS), and revalidating them on an ongoing basis. The public deserves a robust and consistently high standard of guidance delivery. This can only be policed through such an accreditation and revalidation process of both the organisations offering GG and those staff members actually delivering it and/or overseeing its delivery.
The CII remains willing to work with the FCA, HMT and the market to arrive at the right level of standards, and then help develop training, accreditation and revalidation solutions as required. In the meantime, we will be publishing the wider results of our consumer research in mid-October.
This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.