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CII General Insurance Skills Survey 2012

Publication date:

05 November 2012

Last updated:

22 September 2017


Policy and Public Affairs

Skills and talent are burning issues for businesses of all shapes and sizes, across all sections of the economy. Insurance is no different in that respect. Each year we survey our members in order to paint a picture of the skills situation within general insurance. This is the sixth year we have run the survey. Over 2300 members representing general insurance responded to this year's survey.


The findings have been published in association with Allianz. The Skills Survey supplement provides the results as well as insight and analysis from Allianz and a number of other employers from within the industry.

The key findings of the survey include:

  • There has been a drop in those reporting skill shortages across GI membership - 8 percentage points on 2011. However despite this, almost three quarters of employers are suffering from shortages (73%). Some areas of GI have fared better than others.
  • We have seen a significant change in the view ofhow well prepared new members of the industry arein terms of basic literacy and numeracy. Those believing people are 'very well' equipped is now only 8% whilst there is a large proportion of members who believe the opposite - 39%.
  • 43% of employers expect to increase headcount over the next 12 months. This compares favourably to the 20% who say they will decrease numbers.
  • Employers prefer using training and development and clear progression routes as the best ways of retaining talent.


Pdf icon small View the full Skills Survey »

This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.


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