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GDPR to speed mortgage process say SMP

Although it brings with it another raft of regulatory change, The Society of Mortgage Professionals believe the implementation of General Data Protection Regulation (GDPR) in May next year is great news for consumers and offers significant benefits for advisers.

Head of operations, Vishal Pandya, asserts that a 'right of data portability' clause it contains will make it easier for people to transfer their data between service providers - provided it has been generated by themselves - which could result in the mortgage application process becoming much speedier. 

"As customers find it easier to transfer their data between organisations, mortgage affordability checks could become streamlined and a whole lot easier," he commented. "Furthermore, firms enlisted in the FCA's regulatory sandbox are looking at mortgage affordability, so perhaps GDPR could form a pathway to move the industry forward. 

"GDPR will make it easier for them to transfer data between service providers on request and seeks to protect against lock-in effects. Consequently, customers will be able to move around more freely and their data transferred without hindrance, thereby expediting the whole process." 

He went on: "The right of data portability only applies where data is processed by automated means and the data subject has provided consent to the data processing. Any information being transferred must therefore be in a commonly used format and be machine-readable." 

Pandya admitted it may not work in every case though. "There could be issues with collating and forwarding the data, given that many different organisations within the mortgage sector use their own individual systems," he cautioned. "and legacy systems may not initially be compatible with newer software. 

"But in general, GDPR will give people greater access to any information stored about them, the legal basis behind it and the period of storage. 

"It will also ensure that firms cannot mix data for the provision of products/services with that used for marketing purposes."

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Mr Leslie Whitfield , 6 Keppel Place
31 August 2017 04:52PM

In 2012, this firm worked closely with a software developer to examine how data could be accessed safely by all facets of the financial services industries (and others) whilst remaining under the control of individuals. The purpose was to make data available where needed and in a digital form with audit trails, thereby eliminating wasteful copying, printing, certifying, re-scanning and posting or emailing, etc. The system we developed just needed adoption by the industry but, because we do not have the contacts and because the industry did not see the need, nothing has been done. The advent of GDPR has caused a major rethink amongst many industries and we are now working closely with a cyber-security firm to bring our product to market. There are several businesses in different sectors that are keen to use our product. Would the CII wish to join with us in ensuring that the product addresses all its concerns? We would also welcome the input of and the acceptance by UK Finance members. Are you in a position to invite their participation?