2.2 Participation is entirely voluntary. You may choose not to take part in any activity you are invited to join and declining to participate in any activity will not affect your membership or relationship with the CII or PFS. 

2.3 The CII and PFS may use the information in clause 2.1 including research results and any feedback or suggestions you provide, to inform the development and enhancement of CII and PFS products, services, and initiatives. All feedback will be used solely for research purposes and will not be used for sales or marketing communications. The legal basis for which your personal data is processed for these purposes is set out in clause 6 and the applicable Privacy Notice.  

2.4 Voices activity will be operated in accordance with The Market Research Society Code of Conduct. 

3. Standards of conduct 

3.1 Participants must use Voices in a respectful, professional, and lawful manner. In particular, you must not: 

4. Content and intellectual property 

4.1 You retain ownership of any content you post. 

4.2 By posting, you grant the CII and PFS a non-exclusive, royalty-free licence to host, use, reproduce, and share your content within Voices. 

4.3 You are responsible for ensuring your content does not infringe third-party rights (e.g., copyright, trademarks, privacy). 

4.4 Voices participants must not disclose or distribute research project materials, findings, or discussions to third parties without written consent from the CII and PFS. 

5. Moderation and enforcement 

5.1 All posts will be moderated by CII and PFS. 

5.2 The CII and PFS reserve the right to suspend or terminate access if these terms are breached. 

6. Privacy and data use 

6.1. The CII and PFS would process personal data collected through your registration and participation on this platform in accordance with UK data protection law, the applicable Privacy Notice, and the following legal bases under UK GDPR: 

6.2 By registering, you also consent to receiving platform related surveys and emails notifications. You may unsubscribe from these communications at any time using the unsubscribed link displayed via your account settings. This would not affect your account or platform access. 

6.3 If your profile is set on public, your profile information will be visible to other registered participants (e.g., name, role, employer, profile picture, membership status) and any content you post. You should consider this before completing your profile. You can review and update what is displayed at any time via your account settings. 

6.4 If your profile is set in public, content you post on the platform, including forum contributions and discussion responses will be visible to other participants alongside your name. 

6.5 Research responses will be treated as confidential. Individual responses identifying you will not be published externally without your consent. 

6.6 This platform is powered by QuestionPro who acts as a data processor on behalf of the CII and PFS. QuestionPro processes your data only on our instructions and is contractually bound to appropriate data protection standards. 

6.7 Your personal data will be retained in QuestionPro for as long as your Voices account remains active. If you delete your account, your data will be deleted from QuestionPro. Please note that deleting your account on QuestionPro does not affect your CII/PFS membership account. 

6.8 For full details of how the CII, PFS and QuestionPro handle your personal data, your rights and how to exercise them, please see the applicable Privacy Notice. 

7. Incentives 

7.1 Active participants will be entered monthly into a prize draw to win a £50 gift card (or equivalent in local currency) or a £50 charity donation (UK only).  Active participants are those who take part in any activity within Voices including polls, forum conversations and surveys within the calendar month during which the prize draw takes place.  

7.2 In addition, participants in focus groups or interview-based research will each receive a £50 gift card (or equivalent in local currency) or charity donation (UK only). 

8. Changes and termination 

8.1 You may cancel your Voices account at any time by emailing insight@cii.co.uk, or by deleting it on the ‘My Account’ page. 

8.2 The CII and PFS may remove you from the Voices Platform or refuse entry to anyone in breach of these Terms. 

8.3 The CII and PFS reserve the right to amend, suspend, or withdraw Voices where necessary. 

8.4 Updates to these Terms will be communicated, and continued participation will constitute acceptance. 

8.5 The CII and PFS reserve the right to remove inactive participants from Voices; inactive participants are those who have not taken part in any activity within a quarter period.