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Citizens Advice MoneyPlan

In association with Citizens Advice and Just

MoneyPlan is a pro-bono initiative which partners financial adviser members of the Personal Finance Society with local Citizens Advice. Members volunteer their time to provide free financial guidance to those who wouldn't ordinarily be able to access professional advice.


This initiative brings to fruition the recommendation of the original MoneyPlan pilot that took place between May 2007 and March 2009, where "reduced stress and improved peace of mind" was the result for 89% of participants.

Find out more about the background

Your local Citizens Advice needs your help

Becoming a MoneyPlan volunteer is a rewarding way to give something back to your local community. If you would like to volunteer, you will need to have an active Statement of Professional Standing (SPS) and commit time to provide Citizens Advice clients with pro bono guidance on a range of financial matters. The amount of time you volunteer is your decision and can range from a couple of hours to an entire day per month.

Register your interest

Why you should volunteer

This is a great opportunity for professional advisers to use their knowledge and expertise to make a real difference to the lives of financially vulnerable people on a wide range of important issues.

  • Volunteering qualifies for CPD whilst expanding your professional knowledge in other areas of personal finance
  • At the heart of our initiative is the aim to help resolve financial problems for consumers, reinforcing confidence and helping to reduce worry and stress
  • Pro bono work is a key feature of most professions and an important part of our ongoing campaign to build trust among the public and consumer organisations

Become a volunteer today

Requirements to participate in the scheme

You must be a qualified financial adviser with an active Statement of Professional Standing. You will be provided with the necessary training by Citizens Advice before meeting clients.

Is it advice or guidance?
As a MoneyPlan adviser you will give financial guidance. This is not regulated financial advice and will not result in any specific recommendations.

Will it affect my PI premiums?
No, by giving generic financial guidance you are covered by the insurance carried by Citizens Advice and it will not affect your own professional indemnity arrangements.

How much time will I have to commit?
The time members commit to MoneyPlan varies between a few hours and a full day every month, but will be agreed with your local Citizens Advice office. Each client appointment has a 45 minute duration and some support can be delivered by telephone.

In association with

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