Customer Service - South Woodford
Address: 42-48 High Road, South Woodford,
London E18 2JP
Tel: +44 (0)20 8530 0852
Fax:+44 (0)20 8530 3052
CII Face-to-Face Training office
Address: 11th Floor, Fountain House, 130
Fenchurch Street, London EC3M 5DJ.
View a map here »
tel: +44 (0)20 7283 3117
fax: +44 (0)20 8530 3052
The PFS is committed to using best practices and implementing
policies and procedures to ensure that customers are dealt with on
a consistent and fair basis. This is reflected in the guidance
notes provided within all our products and services.
We welcome feedback, positive or otherwise, on all aspects of
our service, so please don't hesitate to let us know what you
think. You'll be providing vital information to help us improve our
procedures and processes.
Feedback can be submitted by using the form below (all fields
marked * must be completed).
As part of our commitment to maintaining high levels of customer
service, the CII has established a policy to ensure complaints are
dealt with swiftly and completely.
So if you are unhappy with any aspect of our service, we welcome
your comments. This will help us put things right for you and
improve our service in general.
We take every complaint and comment seriously and are committed
to addressing any issues that lead to complaints.
View the CII complaints