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Personal Finance Society
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Managing conflicts of interest - half day course


Conflicts of interest remain an FCA priority; Principle 8 in the FCA handbook states that a firm must manage conflicts of interest fairly, both between itself and its customers and between a customer and another client. Responsibility for identifying conflicts and how to manage them should be clearly allocated to accountable individuals, and controls to reduce the impact of conflicts should be regularly reviewed. This workshop enables participants to identify and start to manage the conflict of interest risks that exist within their firms.


  • Defining a conflict of interest 
  • Identifying potential conflicts of interest, for example: 
    • Remuneration policies 
    • Commission 
    • Unfair inducements 
    • Close links 
    • Personal conflicts 
    • Customer conflicts 
    • Claims handling authorities 
    • Inducements, including binding authorities, premium finance, etc 
  • The FCA's approach - why it is priority and what is expected of firms? 
  • Senior management responsibilities 
  • Establishing components of a conflicts of interest risk management strategy to manage potential conflicts 
  • Action planning.

Learning outcomes

  • Explain what a conflict of interest is 
  • Recognise actual and potential conflicts of interest 
  • Explain the FCA approach to conflicts of interest 
  • Describe the implications within the delegate's firm - policies, education, recording and management 
  • Identify the range of conflicts of interest that general insurance firms are exposed to 
  • Plan the next steps required within the delegate's firm.

Who should attend?

This course is suitable for directors, approved persons, managers and compliance officers.

Follow-on courses

CPD hours

Attendance of this course awards up to 3 CPD hours where you consider it relevant to your professional development needs.

Book online 

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Sold out!

Scheduled dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.