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Personal Finance Society
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Conduct risk learning programme - one day course


This is a practical learning programme to help delegates gain a sound understanding of the drivers of conduct risk and the changes needed to meet new regulatory standards in business risk awareness, training and control. Delegates produce a highly relevant gap analysis which compares their organisation's current state to that of the new standards required, followed by a clear action plan for implementation upon return to their business.


  • The nine conduct risk drivers and how these relate to putting customers at the heart of a business
  • Business risk and the controls needed
  • Business responsibilities and accountabilities
  • Producing a gap analysis of the current state vs expected conduct risk standards
  • Create an action plan of what needs to be done, by who, by when to meet risk standards
  • Business models, culture and the foundation of fair treatment for customers
  • Actions that can be taken towards meeting regulatory standards.

Learning outcomes

  • In-depth awareness of what the FCA means by conduct risk
  • Clear identification of the implications on your role and organisation
  • Business leaders explicitly understand their responsibilities and accountabilities
  • Managers and trainers become more effective in coaching and supporting their teams
  • Customer-facing staff become more confident and competent in serving customers
  • Non-customer facing staff understand how to operate and comply with conduct risk principles
  • Higher levels of business risk awareness and control
  • Improved levels of customer service
  • Less exposure to operational risk or possible regulatory censure
  • Robust approach to demonstrate and evidence that all conduct risk standards are being applied within your organisation.

Who should attend?

Business leaders and those with managerial responsibility for sales, compliance, business development, operations, training and competence.

Follow up activity

Using the model in the Conduct Risk Learning Programme experts can work with you to help develop a unique strategy across your organisation to demonstrate that your company is addressing all nine risk drivers as identified by the FCA.

The Conduct Risk programme can be delivered specifically for your executive team to allow for delivery of key corporate messages and address business issues relevant to your organisation.

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

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