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Farnish Review of the Money Advice Service (MAS)

PFS Policy Briefing

Publication date:

31 March 2015

Last updated:

22 September 2017


Policy and Public Affairs

On 20 March, HM Treasury published the independent review by Christine Farnish into the Money Advice Service (MAS). The report made recommendations across the MAS's two arms: coordinating debt advice; and money advice/education.

Suggestions for the financial advice/education included:

  • avoiding duplication among online consumer information, and ensuring key gaps are filled;
  • establishing a financial telephone helpline;
  • making financial products more understandable and comparable;
  • promoting good quality advice and information: website quality mark;
  • ensuring consumer awareness on key issues; and
  • supporting financial education in schools.

The Treasury also published a Government response, and the Financial Conduct Authority (FCA) also published a view. On the provision of money advice, the Government supports the Review's gap-filling suggestion, though does suggest that some of the website duplication may be justified owing to the MAS's impartiality remit. It welcomes the commitment from MAS and the FCA to implement a number of the review's recommendations, including improving the way that they work together.

Next steps:

  • Autumn: MAS and the FCA to take forward consideration and analysis over coming months and submit an action plan to the Treasury.
  • Year end: Government to produce final conclusions to MAS/FCA action plan. 

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Related resources:

CII/PFS Consultation Response: Money Advice Service Proposal on a Regulated Adviser Directory, July 2014


This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.


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