Every firm has a culture. It doesn't matter if you employ 10 or
10,000 people: culture influences how your firm goes about its
business. It also helps shape how your firm develops and how it
succeeds. Ethical culture: a practical guide for small
firms offers guidance on how to shape culture within your
This paper will guide you through one particular aspect of
culture at work, because it is one that is going to become much
more prominent over the next few years.
The focus is on your firm's ethical culture; in other words,
that part of its culture to do with how people behave at work. This
guide will help you to understand how you can steer your firm's
ethical culture in a more productive and trustworthy direction.
This is the second in a series of guidance documents prepared by
the Chartered Insurance Institute.
The CII is grateful to Duncan Minty ACII for developing this
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