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Personal Finance Society
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Consumer Insight Panel

The Consumer Insight Panel is comprised of key consumer bodies and Society Board members, established to help improve consumer confidence.

Informs and supports the Society with its work to improve consumer confidence and trust in financial advice. They have met several times and have had a direct influence on;

  • formation of the Society's new website yourmoney where consumers can find out about professional financial advice and search for a qualified adviser
  • introduction of a Good Practice Hub on where members can find a range of resources for use within their practices' for the benefit of the consumer
  • the Society's thinking on public interest developments, including discussions and developments in respect of PensionWise (guidance guarantee)

The panel held its latest meeting in March 2018, in which it;  

  • recognised the good work the Society has done in its engagement with consumers and pro bono work, and thought more should be done to publicise this
  • welcomed the work the Society did to maintain professional standards and felt it needed to act decisively to rid the profession of "bad apples"
  • agreed that the Society needed to find different ways of reinvigorating our engagement with consumer groups" 

Consumer Insight Panel members

  • Panel Chair - Jonathan Rees, Lay Director, the Personal Finance Society
  • Sue Lewis, Chair, Financial Services Consumer Panel
  • Jane Vass, Head of Public Policy, AgeUK
  • Carl Pheasey, Head of Policy & Proposition, Money Advice Service
  • Richard Piggin, Campaigns Manager, Which?
  • Michelle Cracknell, Chief Executive, The Pensions Advisory Service
  • Francis McGee, Director of External Affairs , StepChange Debt Charity
  • Nick Lord, Independent Consultant
  • Nick Turner, President, the Personal Finance Society
  • Keith Richards, Chief Executive, the Personal Finance Society