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FAQs (Frequently Asked Questions)

The following are some of the most frequently asked questions (FAQs) we receive and should save you time in dealing with your enquiry.

Face-To-Face Training

How do I book a course online?

1. Use any of the search functions - Course Listings, Course Search
2. Select your course
3. Check availability
4. Click the online booking link to add the course to your shopping basket.
5. Proceed to the checkout (login to your CII online account if you haven't already done so).

Visit to search for a course.

How do I book a course offline?

1. Select your course.

2. Check availability with Customer Service.

3. Three ways to book
• Phone: Customer Service on +44 (0)20 8989 8464.
• Fax: Customer Service on +44 (0)20 8530 3052.
• Post: Customer Service, CII, 42 - 48 High Road, South Woodford, London E18 2JP.

Download a booking form here. Download the booking conditions here. Please complete the booking form in BLOCK CAPITALS and post or fax to Customer Service. A separate form is required for each delegate.

4. Three ways to pay
• Cheque: cheques, made payable to 'The Chartered Insurance Institute', should be sent together with your booking form.
• Credit/debit card: If phoning through or faxing your booking, payment must be by credit/debit card.
• Company invoice: For information on company invoicing arrangements please contact Customer Service.

Note: Payment in full is required to secure a course place and must be received before the course commences.

5. Acknowledgement of booking
If your booking can be accommodated, acknowledgement will be posted within 7 days. If course places are not available as requested, or we need to clarify any of the information on your form, you will be contacted within 5 working days. Wherever appropriate, information will be sent to you on alternative courses if your first choice of course is full.

Note: It is advisable not to book any flights and/or accommodation until your place on the course has been confirmed.

6. Confirmation of booking
Approximately three weeks before the course is due to start you will be sent a set of joining instructions. It is important that you read these before the course as they include additional terms and conditions, they also provide a map and directions on how to get to the training centre.

What are the addresses of the training centres?

This information will be provided with your joining instructions which are dispatched three weeks prior to the start of the course.

What time do CII training courses start and finish?

Whole day courses start at 9.30am and finish at around 4.45pm. ½ day morning courses start at 9.30am and end at 12.30pm (lunch is not included); ½ day afternoon courses start at 1.30pm and finish at 4.30pm. Please arrive 15 minutes before the course to allow for registration.

What do I need to bring with me to a CII training course?

Delegates will need to bring a pen, calculator and their coursebook. If you are attending a course with an examination on the last day, you must bring with you a form of ID - for example a current passport, driving licence or a company ID which must contain both your signature and photograph.

What is the dress code for CII training courses?

We ask that delegates wear smart casual clothing to a training course.

Do I need to have studied the coursebook before I attend an intensive training courses?

It is recommended that you read through the coursebook at least once before you attend the course.

Do I need to have studied the coursebook before attending a revision course?

It is essential that you have studied the coursebook before attending a revision day.

What is the difference between the 510 Stats and the 510 Non Stats revision courses?

The 510 stats covers just the statistics section of the 510 course book; the 510 non stats covers the rest of the course book.

Is accommodation included within the training course price?

No - the price includes all handout material, refreshments and lunch (other than half-day programmes). Coursebooks need to be purchased separately.

Are lunch/tea/coffee/refreshments provided?

Yes, however lunch is not provided on half day sessions.

I need information regarding revision days, revision workshops, intensive training courses?

Please visit our website at or contact Customer Service on +44 (0) 20 8989 8464