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Fact files | 31 Dec 2014
The Financial Ombudsman Service (FOS) provides a cost-effective and informal means of resolving financial services disputes, including those relating to general insurance. It can consider disputes between the insurer and the policyholder or between an intermediary and client, investigating ...
News items | 01 Jan 2012
The Financial Ombudsman Service (FOS) has published its proposed plans and budget for 2012/2013 which sets out how it intends to manage and fund an expected record complaints workload next year. The FOS said it expects to settle more disputes involving mis-sold payment protection insurance (P...
News items | 01 Dec 2011
The Financial Services Authority (FSA) has appointed Sir Nicholas Montagu KCB as the new chairman of the Financial Ombudsman Service (FOS). Sir Nicholas is currently the chairman of the Aviva UK Life With-Profits Committee, a director of the Pension Corporation and is a former chairman of the...
News items | 01 Nov 2011
The Financial Services Authority (FSA) has announced the appointment of Sir Nicholas Montagu KCB as the new chairman of the Financial Ombudsman Service (FOS). The service settles complaints between consumers and businesses providing financial services.
News items | 01 Jul 2011
The FSA, together with the Claims Management Regulator (CMR), FOS and the FSCS, has produced a note for financial services firms, consumers and CMCs to:
News items | 01 Jun 2011
The FSA has confirmed new complaints handling rules as part of a package of measures to drive up standards within the industry. Consultation Paper CP11/10 provides feedback to Consultation Paper CP10/21, which related to consumer complaints and Financial Ombudsman Service (FOS) award limits a...
Lectures | 01 Mar 2007
Financial Ombudsman Service
Technical articles | 01 Jul 2006
Journal of Insurance Research and Practice - The Financial Ombudsman Service provides a cheaper and less formal alternative to the courts and can also make decisions that are "fair and reasonable in the circumstances".
Technical articles | 01 Jan 2006
Journal of Insurance Research and Practice - The UK's Financial Ombudsman Service has an increasing role in adjudicating disputes between consumers or small businesses and financial institutions.
 
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