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Personal Finance Society
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Lectures | 01 Jan 2001
Standards in our industry - past, present and future. Lecture delivered by Mary Francis (Director General, Association of British Insurers) on 30 January 2001.
Technical articles | 01 Jan 2001
The UK general insurance market is seeking to put its house in order with self-regulation, as John Jackson reports
Technical articles | 01 Jul 2000
This paper is based on a dissertation originally submitted for election to Fellowship.  Many employees who were transferred from one company to another before 1981 lost the rights they had enjoyed with their previous company such as sick pay, holiday pay and claims for sex, racial or d...
Technical articles | 01 May 2000
The Chinese insurance sector is keen to work closely with the UK insurance industry, says Carl Woolf.
Technical articles | 01 Mar 2000
'I've got a complaint!' Four words that can either trigger despair or galvanise a business into repairing a valued relationship. The difference in attitude has been shown when some financial services  businesses are devastated by complaints, while others have come through the experienc...
Lectures | 01 Feb 2000
The GISC. Lecture delivered by Chris Woodburn (Chief Executive, General Insurance Standards Council) on 02 February 2000.
Lectures | 01 Mar 1999
Lloyd's and the FSA. Lecture delivered by David Gittings on 04 March 1999.
Lectures | 01 Mar 1999
Managing the changes imposed by government in the last two years. Lecture delivered by JVH Robins on 8 March 1999.
Lectures | 01 Feb 1999
The Financial Services Authority. Lecture delivered by MG Roberts (Head of the Insurance Directorate, The Financial Services Authority) on 15 February 1999.

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