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This service is only available to candidates taking non-multiple
Requests for a clerical re-check should be made to Customer
Service at the address below. You must apply within 2 weeks of the
release date of the results.
This service will include the following checks:
- that all parts of the script have been marked;
- the totaling of marks;
- the recording of marks;
- the application of any adjustments;
- the application of any grade boundaries;
- the application of any special consideration, where
The CII aim to provide the outcome of the re-check within 10
working days of receipt of the request. If you have booked a re-sit
for the same unit and the check results in a pass, the entry fee
for this unit will be refunded.
Post-results review of
The service is only available to candidates whose result is a
fail in any of the written response exams.
Requests for a post-results review of marking should be made to
Customer Service at the address below. You must apply within 6
weeks of the release date of the results.
This is a review of the original marking to provide candidates
with feedback and to ensure that the agreed mark scheme has been
applied correctly. This service will include:
- a clerical re-check;
- a review of the original marking;
- where the review does not result in a pass, a report on areas
for improvement will be sent.
The CII aim to provide the outcome within 35 days of receipt of
the request. A fee of £84 is payable for this service and is
refundable if the review results in a pass. If you
have booked a re-sit for the same unit and the review results in a
pass, prior to you re-sitting the exam, the entry fee for this unit
will be refunded.
As part of the quality assurance process, a review of the
original marking is carried out by a senior examiner on a sample of
scripts prior to results release. Where a script has already been
reviewed, the candidate will be notified when they apply for the
post results review of marking.
The CII is committed to providing fair and transparent
processes. The appeals procedure is intended for consideration of
circumstances that materially affect a candidate's performance in
an assessment where all other available routes for enquiries have
Grounds for an appeal
The grounds for appeal must be related to the CII's procedures
or their application. The appeals process will consider whether the
CII's procedures are consistent and have been fairly and properly
The principal grounds for appeal are:
- irregularities in the conduct of an exam;
- the procedures for question setting, marking and results
moderation of exams;
- extenuating circumstances that were not revealed for valid
reasons prior to receipt of the result notification.
Circumstances not accepted as grounds for an
- Claims of being unaware of, or not understanding the
examination rules and regulations.
- Requests for further reviews of marking of a candidates'
Making an appeal
Appeals must be submitted within 28 days of the CII confirming
that all other routes of enquiry have been exhausted. A fee for
£115 is payable for this service and is refundable if the appeal is
successful. If you have booked a re-sit for the same unit and the
review results in a pass, the entry fee for this unit will be
Applications must be made on the Appeals application form,
clearly stating the grounds for appeal, to the Deputy Company
Secretary at the address given below.
appeals application form »
The CII will send written acknowledgement of the appeal and
indicate the period within which the appeal will be considered. The
CII will send a written account of the outcome.
The appeals process
The appeals process consists of two stages:
Stage 1 - CII staff
- A review by a CII senior staff member who has had no previous
involvement with the case, to offer information, advice and
guidance to the candidate where the grounds for the appeal might be
very unlikely to succeed.
- The outcome of Stage 1 will be notified in writing within 28
days of the appeal notification being received by the CII.
Stage 2 - CII Appeals Panel
If the case is not resolved at Stage 1, it will be referred to
the Appeals Panel. Appellants are required to advise the CII if
they wish to progress to Stage 2 of the appeals process within 28
days of receiving the outcome of Stage 1.
The Appeals Panel will consist of:
- A member of the Qualifications, Examinations and Assessments
- A specialist practitioner or an examiner as appropriate.
- An independent lay member.
- The Director of Educational Standards or nominated
representative will normally act as the non-voting Chair of the
- The case will be presented to the Appeals Panel convened by
- The Appeals Panel is not authorised to further review the marks
of candidates' work.
- The Appeals Panel can instruct CII to reconsider the case and
may offer recommendations.
- The outcome of and a report on the Stage 2 appeal will be
The CII will aim to complete Stage 2 of the appeal process
within 45 days of receiving notification that the appellant wishes
to progress to Stage 2.
Monitoring of the appeals process
The CII has procedures in place for monitoring, evaluating and
reporting annually on the operation of its enquiry services and
appeals arrangements, including the number and nature of enquiries
and appeals and their outcomes. The CII share relevant data with
the regulatory authorities on request.
In cases where a candidate might be unsatisfied with the outcome
of an appeal, they can contact the CII's regulator, the Office of
Qualifications and Examinations Regulation (Ofqual) directly. Their
website is: www.ofqual.gov.uk
The Chartered Insurance Institute
42-48 High Road
Tel: +44 (0)20 8989 8464
Fax: +44 (0)20 830 3052
In all the processes described above, where deadlines have
passed, exceptional circumstances may still be considered.