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FCA market study: general insurance add-ons

Final report - July 2014

The FCA has published its final report on its general insurance add-ons market study. The report finds that the add-on mechanism has a clear impact on consumer behaviour and often affects consumers' decision-making, often providing a structural point of sale advantage. 

The FCA also found that many consumers are getting poor value not just from some add-on products but also from standalone purchases, as well as a lack of transparency and comparability about the value provided by general insurance products.

The FCA is working to design remedies and will consult on proposals later in 2014.

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