The trust and confidence of consumers who use financial advice
has increased by 40% since 2013, according to surveys conducted for
- Whereas in 2013, 43% of advised customers said they trusted the
financial advice sector, 60% said this in 2016.
- There has also been a considerable shift from those who said
they did not trust advisers or did not know: both have plunged by
about a quarter since 2013.
For those customers who have never sought advice, the results
remained the same, except for a 15% fall in people who said they
did not trust advisers.
Commentary:this is a re-run of a survey we published in our 2013
reportThe RDR and Consumers. The result between the two clearly
demonstrates the improved sentiment since the RDR. Whereas many
consumers were openly negative towards professional financial
advice in 2013, many are less sure. And some are in fact more
Next Steps: we intend to undertake a third survey later this
year to track progress.
View the attached report »