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Personal Finance Society
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Consumer Insight Panel

As part of the work the Personal Finance Society has been doing to improve consumer confidence, it established a Consumer Insight Panel comprising key consumer bodies and Society Board members.

The group inform and support the Society with its work to improve consumer confidence and trust in financial advice. They have met seven times and have had a direct influence in respect of the following:

  • the formation of the Society's new website 'yourmoneyadviser' where consumers can find out about professional financial advice and search for a qualified adviser
  • the introduction of a Good Practice Hub on the Society's website where members can find a range of resources for use within their practices' for the benefit of the consumer
  • the Society's thinking on public interest  developments including discussions and developments in respect of PensionWise (guidance guarantee)

The panel held its latest meeting in March 2017.  It welcomed the work that the Personal Finance Society was leading on scams and the consumer awareness campaign in Jersey, but agreed there was more to do.  The Panel also discussed the CII's ongoing work on Insuring Women's Futures, Brexit, the value of advice and the Financial Advice Market Review.  Next meeting will be held in November 2017.

Consumer Insight Panel members

Panel Chair - Jonathan Rees, Lay Director, the Personal Finance Society
Sue Lewis, Chair, Financial Services Consumer Panel
Jane Vass, Head of Public Policy, AgeUK
Carl Pheasey, Head of Policy & Proposition, Money Advice Service
Richard Piggin, Campaigns Manager, Which?
Michelle Cracknell, Chief Executive, The Pensions Advisory Service
Francis McGee, Director of External Affairs , StepChange Debt Charity
Nick Lord, Independent Consultant
Nick Turner, President, the Personal Finance Society
Keith Richards, Chief Executive, the Personal Finance Society