The CII/Personal Finance Society encourages the highest
professional and ethical standards in insurance and financial
As a member of the Personal Finance Society you are expected to
meet these standards and maintain the reputation of the CII/PFS by
following the Code of Ethics.
The code sets down the principles which all members of the
CII/PFS should follow in the course of their professional
As such, you are required to:
- Comply with the Code and all relevant laws and
- Act with the highest ethical standards and integrity.
- Act in the best interests of each client.
- Provide a high standard of service.
- Treat people fairly regardless of age; disability; gender
reassignment; pregnancy and maternity; marriage and civil
partnership; race; religion and belief; sex; and sexual
As a member you are obliged to comply with this code. If you do
not comply, this may result in the CII taking disciplinary action
Updates to the Code of Ethics
The Code is subject to regular review to ensure it remains
relevant and appropriate. Following a recent review the Code has
been updated to improve clarity and to reflect changes to equality
legislation introduced in the Equality Act.
The latest issue of the Code came into force on 14th April
and read the new Code here »
Any offences which take place prior to the introduction of the new
Code will be charged against the Code of
Ethics, 2009 issue. Any offences which take place after 14th
April 2014 will be charged against the new Code.
Online ethics course
You now have access to a new online course on ethics to help you
update your knowledge of the CII's Code of Ethics.
The course covers some of the following topics:
- What do we mean by ethics?
- Ethics and the business environment
- Ethics in insurance and financial services
- Ethics and your working environment
- How to handle ethical issues.
As a member you receive access free and it counts towards your
CPD. The course has also been added to all the essentials' suites
Access the CII Ethics course here
Code of Ethics - your practical guide
Our feedback from members shows that while they find the CII's
Code of Ethics a good set of principles many members would value
more supportive material such as case studies and practical content
to help them develop ethical practice in a day to day context. To
help this we have developed a practical guide to the Code - which
can also be used as part of a member's CPD activity - to demystify
ethical issues with case studies and a simple guide to
understanding the five principles which underpin the Code. We hope
you find it useful.
Download the Code of Ethics - Practical Guide »
This latest version is an update of the guide previously known as
"Demystifying the Code of Ethics" which has been updated to reflect
the new Code of Ethics which came into effect on 14th April